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BOOKING CONDITIONS

 

 

  • Price

The cost of your stay is determined according to the apartment you choose, the length of your stay, the rate you choose (standard, non-refundable or short stay) and the specific dates you decide on. This quantity is clearly indicated in the booking procedure on our webpage: www.thebicycleapartments.com

All prices include 10% VAT. City Tax is not included (2,48 € per person per night, up to a maximum of 7 nights. Children under 16 are exempt from this tax). Payment must be made in Euros.

 

  • Bookings

Once the website shows that an apartment is available, you will have to send us, via the booking form, details of your credit card so that we can charge you according t your chosen rate. Once the booking is finalized, you will receive an email confirming your request. As soon as we have charged the according amount on your credit card, you will receive a confirmation email.

 

  • Payment

Depending on the chosen rate, we charge your credit card on the following dates:

Non-refundable rate: 100% on the day of your booking.

Short stay rate: 100% on the day of your booking.

Standard rate:
· 10% at the moment of booking.

· 90% 15 days before your arrival. Should we not be able to charge you the remaining amount, your reservation will be cancelled.

 

  • Modifications

Standard rate: You can change your reservation dates until 15 days before your arrival. Please, send an e-mail (hello@thebicycleapartments.com) to let “The Bicycle Apartments” know your preferred new dates. If there is availability for your alternative dates, the change will be made and the new standing fee will be applied. If there isn’t any availability for the new chosen dates and you decide to cancel your reservation, “The Bicycle Apartments” cancellation policy will be applied.

 

  • Cancellation policy

Non-refundable rate: not allowed.

Short stay rate: not allowed.

Standard rate: You can cancel your reservation until 15 days before your arrival with a penalty (the penalty is the pre-paid 10%). Please, send an e-mail (hello@thebicycleapartments.com) to let “The Bicycle Apartments” know that you would like to cancel your booking. If the remaining 90% of the total amount of your stay is not paid 15 days before your arrival, your booking will be cancelled automatically. After having paid the 100% of your stay, no refund will be made.

 

 

  • Number and identity of the guests

You must let “The Bicycle Apartments” know the total number of people that will be in the apartment during your stay. Only the number of people you have specified will be able to use it. The number of persons will always be limited by the maximum sleeping capacity of each apartment. The client must provide his/her name, mobile phone number and e-mail when making the booking.  “The Bicycle Apartments” reserves the right to ask for the same information from the other guests that will stay in the apartment should it be necessary. It is not allowed to smoke in any of our apartments and animals are unfortunately not allowed either.

 

  • Check-in and check-out

Check-in to the apartments is from 3 p.m. onwards, but depending on availability, they may be ready earlier or later than that time. The latest check-out time is 11 a.m. Please contact us, if you need to enter the apartment beforehand or to vacate it later—we’ll do our best to accommodate you, subject to availability. Any departure later than 11 a.m. that is not authorized by “The Bicycle Apartments” will be charged as an extra night.

 

  • Equipment, supplies and cleaning

All water, light and gas supplies are included in the price of the apartment. You’ll be supplied with a complete set of bed linen and towels. If your stay is longer than 7 nights, we will provide a weekly change of sheets and towels. The final cleaning of the apartment is included in the price you have paid. You can ask for daily cleaning services and additional cleaning of the bed linen and towels and pay these services apart. We will be happy to inform you about the prices for these additional services when we receive your booking or during the check-in.

 

  • iPad mini, smart TV

You will have an iPad mini and a smart TV at your disposal. The correct use and maintenance is your responsibility. Under no circumstances should you remove them from the apartment. In the event of breakage or loss, you will have to pay the cost of replacement.

 

  • Baby-kit

We will provide you with a kit so your baby doesn’t miss the comforts of home: a bath, towels, travel cot, sheets and a high chair so your baby can eat by your side at table. You must ask us for these things in advance. Just make a note of them in the comments section of the reservation form or send an email to hello@thebicycleapartments.com This service is entirely free.

 

  • Extra services for hire

“The Bicycle Apartments” can provide you with extra services during your stay: city-bike and e-bike rental, car park, daily cleaning and airport / cruise ship transfer. You can hire these services when you make your reservation (in the comments section of the reservation form or by sending an email to hello@thebicycleapartments.com), or by phoning us during your stay. You can contact us whenever you like from your apartment for free. We’ll be happy to inform you about the prices.

 

  • Safety deposit

“The Bicycle Apartments” pre-authorizes your credit card with 300 € when you check-in, to act as a safety deposit to guarantee that the apartment and its contents will be handed back in good condition. We only pre-authorize this amount, we don’t charge it. The safety deposit will be returned to your credit card after your check-out and after our cleaning department assures us that there has not been any damage to the apartment or its contents, or complaints from other clients or neighbours. Please, remember that when you accept our terms and conditions, you agree to the fact that any costs that arise from any damage caused by you or by any other of the occupants of your apartment will be deducted from the safety deposit. Notwithstanding what has been already said, when accepting our terms and conditions, you also accept that your responsibility for any damage caused to the apartment or its contents either by you or any other one of the occupants is not limited to the amount of the safety deposit but includes restitution for any damages caused even when the final amount exceeds the amount of the safety deposit.

 

  • Responsibilities

“The Bicycle Apartments” does not hold itself responsible for any direct or indirect damage caused by the use of the apartment by the client, including harm, wounds, loss caused by theft, fire or criminal activity. In the event that during the client’s stay in the apartment there should be a problem that has not been caused by any inappropriate acts by the client that then makes it impossible for the client to stay in the apartment, “The Bicycle Apartments” will look for another apartment with the same characteristics subject to availability.

 

  • Behaviour

All our clients and fellow companions have to behave in a civic-spirited way, respecting the rules of shared space. When this is not respected, “The Bicycle Apartments” will have the right to demand the apartment to be vacated without the client being entitled to any kind of compensation.

 

  • Our web site

www.thebicycleapartments.com reserves the right to change published information at all times, including prices, descriptions and photographs, and to update any one of these terms and conditions at any time.

 

  • Access to the apartment

To gain access to your apartment we place at your disposal a number code.

 

  • Strongbox

“The Bicycle Apartments” cannot assume any responsibility for any money or objects of value left in the apartments and the communal areas of the building, or in the strongbox placed at your disposal in the rented accommodation.

 

 

 

For additional information, specific requests, doubts or advice, get in touch with “The Bicycle Apartments” by telephone +34 603 868 498 or by email hello@thebicycleapartments.com

 

 

WE WISH YOU A VERY HAPPY STAY