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GENERAL TERMS & BOOKING CONDITIONS

 

GENERAL TERMS

 

  • Introduction

The present document has the purpose of establishing and regulating the terms of use as well as safeguarding the data on the website www.thebicycleapartments.com (referred to herein as the “Site”), and it is to be understood that under the term Site are included all the pages and their contents property of “The Bicycle Apartments”, trademark owned by the company Saffron Living, S.L., to which access is through the www.thebicycleapartments.com domain and its subdomains.
By means of the Site, “The Bicycle Apartments” wishes to provide its clients with information services, tourist apartment reservation services, as well as any another service that might be considered appropriate at any specific moment for the correct achievement of its corporate purpose.
Use of this website, as well as the use of the services that are made available to Users through the website, assumes acknowledgment of a full agreement, without exception, to all and every one of the following general conditions that are included in the present Legal Notice (referred to herein as the “General Conditions”), and therefore the User must be conscious of the importance of reading them every time he/she visits the Site. The fact of accessing this Site signifies knowledge and acceptance of the following General Conditions, so “The Bicycle Apartments” recommends the User prints or downloads them and reads them in detail every time the Site is accessed.

 

  • Ownership of the website

This Site, “The Bicycle Apartments”, is property of the company Saffron Living, S.L., with address registered Carrer de Gavà 32, 08014 Barcelona, email address askme@thebicycleapartments.com; registered in the Barcelona Mercantile Register at Tomo 43701, Folio 91, Hoja B-435901, Inscripción1. C.I.F. B66012352.

 

  • Use of the Site

Acceptance of the present General Conditions means the User accepts to use the present Site and the services at his/her disposal within it in the way and manner established in the website itself. He/she is obligated not to use the present Site and its services for illicit means and/or ends contrary to the purposes established in these General Conditions that could harm the rights and/or the interests of a third party, or that may in any way damage the present Site or impinge its correct functioning or that of the services offered in it at the present moment or that may be offered in it in the future.

 

  • Web site domain. User responsibility

The web page www.thebicycleapartments.com is included in this Site.
Access to this Site is under exclusive responsibility of the Users. Any risk derived from the use of the Site by the User will be only and exclusively his/her responsibility. “The Bicycle Apartments” does not assume object of guarantee on its part for: (I) the infallibility, the availability, the continuity, the nonexistence of or deficiencies in the security of the Site; (II) that the content of the Site or the information that goes through the Site is free from viruses or free of any other harmful elements, as well as any errors, omissions or inaccuracies contained therein; (III) the security in the use that the User makes of the Site;
“The Bicycle Apartments” will not be responsible for possible damages or harm that could arise from interferences, omissions, interruptions, computer viruses, telephone failures, or breakdowns in the operational functioning of this electronic system, whose causes are extraneous to “The Bicycle Apartments”; of delays or blockages in the use of the present electronic system caused by deficiencies or overload in its Data Processing Center, in telephone lines, in the Internet system or any other electronic systems; nor of damages that can be caused by a third party through means of illicit intromissions beyond the control of “The Bicycle Apartments”. Likewise, “The Bicycle Apartments” is exonerated of any responsibility for any damage or harm that could come to the User as a consequence of errors, defects or omissions in the information facilitated by “The Bicycle Apartments” whenever this information derives from external sources.
The mere fact of accessing this Site does not infer the establishment of any type of commercial relationship between “The Bicycle Apartments” and the User.

 

  • Updating and modification of information

The information that appears on this Site is that which is valid on the date of its last update. “The Bicycle Apartments” reserves the right to update, modify or delete the information on this Site, as well as limiting or not allowing access to it.
“The Bicycle Apartments” reserves the right to carry out, at any time, all the changes and modifications deemed convenient, and the right to carry out such actions at any time and without prior notice.

 

  • Contents

“The Bicycle Apartments” makes maximum efforts to avoid any errors in the content that may appear on this Site. “The Bicycle Apartments” does not guarantee, neither holds itself responsible for, any consequences that could derive from errors in the content that may appear on this Site that are provided by third parties.
“The Bicycle Apartments” does not hold itself responsible in any way for those contents, commercial activities, products and/or services included on the Site that are visible via electronic links (links), should there be and when there might be any, either directly or indirectly passing through this Site. The presence of links on the “The Bicycle Apartments” Site, except when the contrary is specified, has only informative purposes and under no circumstance signifies a suggestion, invitation or recommendation of these links. These links do not indicate any type of relation between “The Bicycle Apartments” and the companies or individual owners of the web sites to which users can access by means of these links. “The Bicycle Apartments” reserves the right to unilaterally withdraw at any time and without prior notice the links that could appear on its Site.
“The Bicycle Apartments” reserves the right to prevent or forbid access to the Site to any Internet user that introduces into this Site any content contrary to the legal norms or that is considered immoral, and reserves the right to exert any legal measures deemed appropriate to avoid this type of misuse.

 

  • Web surfing, access and security

“The Bicycle Apartments” makes maximum efforts to ensure that website surfing is carried out under the best conditions and to avoid damages of any kind that could arise through doing it.
“The Bicycle Apartments” does not do hold itself responsible for any damages of any kind that could arise to Users from the use of other browsers or different browser versions than those for which the Site has been designed.
“The Bicycle Apartments” Site has been certified, so that access to transaction services and those that include recording of personal data take place in a secure internet environment.
It does not hold itself responsible, neither does it guarantee, that access to this Site can be uninterrupted or that it is free of errors. Neither does it hold itself responsible for, or guarantee, that the contents or software that can be accessed through this Site, is free of errors or could cause damage. Under no circumstances will “The Bicycle Apartments” be held responsible for any losses, damages or harm of any kind that may arise from access or use of the Site, including and not limited to those caused to computer systems or those caused by being infected by a virus. “The Bicycle Apartments” does not hold itself responsible for any damages that could affect Users due to any inappropriate use of this Site. Specifically, it does not hold itself responsible in any way for any breakdowns, interruptions, flaws or defects in telecommunications that may occur.
The services offered on this Site can only be properly accessed if the technical specifications for which it has been designed have been fulfilled.

 

  • Personal data protection

Pursuant to the provisions of Organic Act 3/2018, dated 5 December, on personal data protection, all of our apartments, a list and all other details of which are available at the link www.thebicycleapartments.com (“The Bicycle Apartments”, trademark of the company Saffron Living, S.L.), guarantee that all personal data provided by guests and users through this website shall be kept strictly confidential. “The Bicycle Apartments” processes such data for the purposes of handling, managing and attracting requests for the products and services offered by its apartments at www.thebicycleapartments.com. To do so, it stores all information received in databases, which have been duly declared and registered with the General Registry of the Data Protection Agency. Our guests’ details are processed in accordance with the abovementioned regulations, and are considered to be up to date and valid unless we are notified otherwise. We would therefore request that you inform us of any changes in your personal details. Any guests or users who wish to do so may at any time request to access, contest, correct or erase their personal details by contacting “The Bicycle Apartments” via askme@thebicycleapartments.com  (Ref: Data Protection) or by sending a letter by regular mail using the same reference to Saffron Living S.L., Carrer de Gavà 32, 08014 Barcelona, Spain.

 

  • On the use of cookies

Access to this Site can involve the use of Cookies, both in its pages as well as in the linked pages or those referred to via links. Those Users that do not wish to receive Cookies or wish to be notified of their settings can configure their browser to such effect.

 

  • Copyright and intellectual property

“The Bicycle Apartments” declares that except when the contrary is indicated on the Site, the texts, images, illustrations, designs, icons, photographs, video segments, audio segments and any other materials that may appear on the Site and any other intellectual creations and/or inventions, or scientific or technical discoveries, whichever their business or industrial application might be (referred to collectively herein as the “Content”) have been created or invented by “The Bicycle Apartments” or granted, licensed, transferred or authorized for their use by its owners and/or grantees.
The User promises not to suppress or alter any distinctive sign, text or image used on the Site, such as and not limited to, brands, commercial names (graphic, logos, etc.), the “copyright” and any other identification data regarding the rights of “The Bicycle Apartments” and/or of third parties included in the Site.
“The Bicycle Apartments” equally retains the property to all the rights of any works, inventions, discoveries, patents, ideas, concepts, updates and improvements related to the Site, its computer systems, applications and programs, or of the services that “The Bicycle Apartments” offers and that are created, implemented, developed or executed for the first time by “The Bicycle Apartments” , whether that should be by itself or with the help of the Site Users, in the development of or as a result of some design, development or any other task carried out in compliance with the Agreement.
The User will not be able to use neither the name nor the brands, symbols, logos or distinctive signs of which “The Bicycle Apartments” is the owner without express written consent.
Under the circumstance that any User or third party should consider that any of the existing content in the Site is in violation of intellectual property rights or any other copyright legislation, we kindly request that he/she informs us at the following address: “The Bicycle Apartments” (Saffron Living, S.L., Carrer de Gavà 32, 08014  Barcelona, Spain).

 

  • Jurisdiction and applicable law

The Terms of Use found in the present Legal Agreement are governed by Spanish law. Both “The Bicycle Apartments” and the Site Users agree that in the case of any discrepancy that may arise regarding the interpretation, fulfilment and/or execution of the present terms it will be specifically brought up under the jurisdiction of the Judges and competent Courts of the city of Barcelona, with explicit renunciation to any other jurisdiction that it could correspond to.

 

 

BOOKING CONDITIONS

 

  • Price

The cost of your stay is determined according to the apartment you choose, the length of your stay, the rate you chose (standard or non-refundable rate) and the specific dates you decide on. This quantity is clearly indicated in the booking procedure on our webpage: www.thebicycleapartments.com

All prices include 10% VAT. City Tax is not included (0.72 € per person per night, up to a maximum of 7 nights. Children under 16 are exempt from this tax). Payment must be made in Euros.

 

  • Bookings

Once “The Bicycle Apartments” has confirmed that an apartment is available, you will have to send us, via the booking form, details of your credit card so that we can charge you either a 100% (non-refundable rate) or a 20% (standard rate) of the total cost of your stay. Once the booking is finalized, you will receive an email confirming the details of it. This email acts as the proof of your booking and as confirmation of our acceptance of it (once we’ve charged you either 100% or 20% of the total amount due).

If you chose the standard rate, you will be able to cancel your booking up to 14 days before your arrival and in this case, we will refund the 20% you have paid as a deposit.

If you chose the non-refundable rate, you won’t be able to cancel your booking.

 

  • Payment

You can pay the rest of the total bill (incl. city tax, car park, bicycle hire, etc.) when you arrive by using either your MasterCard, VISA, Union Pay, JCB or American Express credit card or, if you prefer, you can pay in cash (please, notify that you can only pay in cash in Spain, if your total invoice is lower than 2500 €).

 

  • Changes in your reservation dates

If you want to change your reservation dates you must let “The Bicycle Apartments” know via e-mail (askme@thebicycleapartments.com) at least 14 days in advance. If there is availability for your alternative dates the change will be made and the new standing fee will be applied. If there isn’t any availability for the new chosen dates and you decide to cancel your reservation, “The Bicycle Apartments” cancellation policy will be applied.

 

  • Cancellation policy

 

  • Standard rate: If you book your stay with the standard rate, you can cancel without any costs up to 14 days before your arrival. In this case we will refund the 20%, which you have already paid. If you want to cancel a reservation, please send us as soon as possible and at least 14 days before your arrival an e-mail to askme@thebicycleapartments.com

 

  • Non-refundable rate: If you book your stay with the non-refundable rate, you cannot cancel your booking.

 

  • No show: Reservations made through this web page will need to be confirmed through the credit card info given in the reservation form. A no show at check-in or a cancellation outside of these terms (14 days before the date of your arrival), will result in an automatic charge to the credit card of the total amount of your stay, as well as the cancellation of your reservation.

 

  • Number and identity of the guests

You must let “The Bicycle Apartments” know the total number of people that will be in the apartment during your stay. Only the number of people you have specified will be able to use it. The number of persons will always be limited by the maximum sleeping capacity of each apartment. The client must provide his/her name, mobile phone number and e-mail when making the booking.  “The Bicycle Apartments” reserves the right to ask for the same information from the other guests that will stay in the apartment should it be necessary. It is not allowed to smoke in any of our apartments and animals are unfortunately not allowed either.

 

  • Check-in and check-out

Check-in to the apartments is from 3 p.m. onwards, but depending on availability, they may be ready earlier or later than that time. The latest check-out time is 11 a.m. Please contact us, if you need to enter the apartment beforehand or to vacate it later—we’ll do our best to accommodate you, subject to availability. Any departure later than 11 a.m. that is not authorized by “The Bicycle Apartments” will be charged as an extra night.

 

  • Equipment, supplies and cleaning

All water, light and gas supplies are included in the price of the apartment. You’ll be supplied with a complete set of bed linen and towels. If your stay is longer than 7 nights, we will provide a weekly change of sheets and towels. The final cleaning of the apartment is included in the price you have paid. You can ask for daily cleaning services and additional cleaning of the bed linen and towels and pay these services apart. We will be happy to inform you about the prices for these additional services when we receive your booking or during the check-in.

 

  • iPad mini, smart TV

You will have an iPad mini and a smart TV at your disposal. The correct use and maintenance is your responsibility. Under no circumstances should you remove them from the apartment. In the event of breakage or loss, you will have to pay the cost of replacement.

 

  • Baby-kit

We will provide you with a kit so your baby doesn’t miss the comforts of home: a bath, towels, travel cot, sheets and a high chair so your baby can eat by your side at table. You must ask us for these things in advance. Just make a note of them in the comments section of the reservation form or send an email to askme@thebicycleapartments.com This service is entirely free.

 

  • Extra services for hire

“The Bicycle Apartments” can provide you with extra services during your stay: a babysitter, city-bike and e-bike rental, car park, daily cleaning and airport transfer. You can hire these services when you make your reservation (in the comments section of the reservation form or by sending an email to askme@thebicycleapartments.com), or by phoning us during your stay. You can contact us whenever you like from your apartment for free. We’ll be happy to inform you about the prices.

 

  • Safety deposit

“The Bicycle Apartments” reserves the right to ask for 300 € when you check-in, to act as a safety deposit to guarantee that the apartment and its contents will be handed back in good condition. We only pre-authorize this amount, we don’t charge it. The safety deposit will be returned to your credit card after your check-out and after our cleaning department assures us that there has not been any damage to the apartment or its contents, or complaints from other clients or neighbours. Please, remember that when you accept our terms and conditions, you agree to the fact that any costs that arise from any damage caused by you or by any other of the occupants of your apartment will be deducted from the safety deposit. Notwithstanding what has been already said, when accepting our terms and conditions, you also accept that your responsibility for any damage caused to the apartment or its contents either by you or any other one of the occupants is not limited to the amount of the safety deposit but includes restitution for any damages caused even when the final amount exceeds the amount of the safety deposit.

 

  • Responsibilities

“The Bicycle Apartments” does not hold itself responsible for any direct or indirect damage caused by the use of the apartment by the client, including harm, wounds, loss caused by theft, fire or criminal activity. In the event that during the client’s stay in the apartment there should be a problem that has not been caused by any inappropriate acts by the client that then makes it impossible for the client to stay in the apartment, “The Bicycle Apartments” will look for another apartment with the same characteristics subject to availability.

 

  • Behaviour

All our clients and fellow companions have to behave in a civic-spirited way, respecting the rules of shared space. When this is not respected, “The Bicycle Apartments” will have the right to demand the apartment to be vacated without the client being entitled to any kind of compensation.

 

  • Our web site

www.thebicycleapartments.com reserves the right to change published information at all times, including prices, descriptions and photographs, and to update any one of these terms and conditions at any time.

 

  • Access to the apartment

To gain access to your apartment we place at your disposal a number code.

 

  • Strongbox

“The Bicycle Apartments” cannot assume any responsibility for any money or objects of value left in the apartments and the communal areas of the building, or in the strongbox placed at your disposal in the rented accommodation.

 

 

 

For additional information, specific requests, doubts or advice, get in touch with “The Bicycle Apartments” by telephone +34 603 868 498 or by email askme@thebicycleapartments.com

 

 

 

WE WISH YOU A VERY HAPPY STAY